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Terms and Conditions Your statutory customer rights are not affected
The Company
The person, company or organization purchasing goods or services from 'The Company', as shall be entered within the 'customer' section of all Company sales order/invoice documentation.
The Customer
The listed terms and conditions shall apply to the sale and supply of BBQ products by Big K Products UK Limited ('The Company'), to the entity hereby referred to as 'The Customer'.
Retention of Title/Ownership
Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
Return Procedure
All goods supplied are newly manufactured for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered unsatisfacory, such to the rare extent that a full replacement is required, we shall arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate.
Complaint
In the event of any complaint or grievance, 'The Customer' is to firstly make contact by telephone on 020 8808 6336, fax. 020 8365 1452, or by email to sales@bigk.co.uk.stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised. Should action be required by 'The Company' to redeem a matter, this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.
Cancellations
In line with The Distance Selling Regulations, 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by email, by telephone, fax or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed. It should be noted that if 'The Customer' decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, 'The Customer' shall incur at cost a collection charge to be agreed. Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and within 30 days of the cancellation date.
Payment
Payment may be made by Cheque, Visa, Mastercard, Solo or Switch/Maestro.
Time for payment shall be of the essence and any failure to pay shall entitle Big K Products UK Limited, at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate payment made by the customer to such of the Goods as Big K Products UK Limited may think fit notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.
Big K Products UK Limited
Company Registration 1549574
Registered Office
Unit 20, Millmead Industrial Centre
Mill Mead Road
Tottenham Hale
London, N17 9QU
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